1. The service
LedgerDue is software that helps accountancy practices track client compliance deadlines and receive reminders. It is an organisational tool only and does not provide accounting, tax, or legal advice.
2. Eligibility and accounts
The service is intended for accountancy and bookkeeping professionals. You must provide accurate account information, keep your credentials secure, and are responsible for activity under your account. We recommend enabling a passkey, two-factor authentication, and a recovery email.
3. Subscriptions, trials and billing
Access to LedgerDue is provided on a subscription basis. Where a free trial is offered, its length is shown at sign-up and set by us; we may change or withdraw trials for future sign-ups. Paid subscriptions are billed through Stripe and renew automatically until cancelled. We may change pricing on reasonable notice, effective at your next renewal.
4. Cancellation and refunds
You can cancel at any time; cancellation takes effect at the end of your current billing period and you retain access until then. Except where required by law, fees already paid are non-refundable.
If your subscription lapses, your account becomes view-only for 7 days (you can still sign in to view and export your data), then is suspended with your data kept dormant. If it remains inactive and unpaid for 6 months, it is scheduled for deletion; we email a final reminder, and 30 days later your account data is permanently deleted, save for records we must keep by law. You can resubscribe at any time before deletion to restore full access. See our Privacy Notice for the full retention schedule.
5. Acceptable use
You agree to use LedgerDue in line with our Acceptable Use Policy. We may suspend or terminate accounts that breach it.
6. Your data and our role
You retain ownership of the data you enter. For client personal data, you are the controller and we act as your processor under our Data Processing Addendum. You are responsible for having a lawful basis to input any personal data.
7. Availability and support
We work to keep the service available and reliable but provide it on an 'as is' and 'as available' basis without guarantees of uninterrupted operation. We provide support on a reasonable-efforts basis.
8. Important disclaimer
LedgerDue helps you stay organised but does not replace your professional judgement. You remain responsible for meeting your and your clients' obligations, and should always verify statutory dates and requirements with HMRC, Companies House and other relevant authorities. Reminders are a convenience and we are not liable for missed deadlines.
9. Limitation of liability
To the fullest extent permitted by law, LedgerDue is not liable for indirect or consequential losses, or for loss of profits, revenue or data. Nothing in these terms excludes liability that cannot lawfully be excluded. Our total liability is limited to the fees you paid in the 12 months before the claim.
10. Intellectual property
LedgerDue and its software, branding and content are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service for your practice while your subscription is active.
11. Suspension and termination
We may suspend or terminate access for breach of these terms, non-payment, or to protect the service or other users. You may close your account at any time.
12. Changes to these terms
We may update these terms as the service develops. Material changes will be notified through the service or by email, and continued use after changes take effect constitutes acceptance.
13. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Contact
Questions about these terms can be sent to contact@ledgerdue.uk.